January 2006
Intermediate to advanced
240 pages
6h 28m
English
Content preview from Trust and Betrayal in the Workplace
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PART II WHAT TRUST MEANS AND HOW TO BUILD IT: TRANSACTIONAL TRUST
Transactional trust is a mutual exchange; it is reciprocal and is created incrementally over time. In other words, you’ve got to give trust to get it. There are three types of transactional trust: contractual trust, communication trust, and competence trust. Each type is associated with specific behaviors that build and sustain relationships in the workplace.
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Figure 1 Transactional Trust
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