January 2006
Intermediate to advanced
240 pages
6h 28m
English
Dennis and Michelle Reina have developed researched-based, statistically valid and reliable web-based tools to measure trust and benchmark your trust building progress at the organization, team, individual, leader, customer, and patient levels.
This powerful community building tool creates a 24/7 asynchronous (notat-the-same-time) self-paced or facilitator-led web-based learning environment that supports sustainable trust building that is integrated with business desired outcomes.
Desktop quick reference guides and wall charts of the Trust & Betrayal Model® illustrated throughout this book are available. They are great ...
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