September 2008
Intermediate to advanced
128 pages
2h 27m
English
book
Working with Difficult People, 2nd Edition
by Michael Singer Dobson, William Lundin, Kathleen Lundin
Content preview from Working with Difficult People, 2nd Edition
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CHAPTER 18
LESSONS: HANDLING ALL KINDS OF DIFFICULT PEOPLE
How can methods for dealing with examples of nine difficult people serve as the building blocks for literally hundreds of irritating behaviors? Not so strange. The early Greeks thought that four humors—hostility, apathy, depression, and enthusiasm (in today's terms)—could account for all behavior. The Ten Commandments constitute a small list as well. Freud suggested three driving forces: the id, ego, and superego. Jung added the concepts of two others: introvert and extrovert. Personality-type theorists propose anywhere from four to eight building blocks.
One major category is missing ...
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