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Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

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CHAPTER 18

LESSONS: HANDLING ALL KINDS OF DIFFICULT PEOPLE

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How can methods for dealing with examples of nine difficult people serve as the building blocks for literally hundreds of irritating behaviors? Not so strange. The early Greeks thought that four humors—hostility, apathy, depression, and enthusiasm (in today's terms)—could account for all behavior. The Ten Commandments constitute a small list as well. Freud suggested three driving forces: the id, ego, and superego. Jung added the concepts of two others: introvert and extrovert. Personality-type theorists propose anywhere from four to eight building blocks.

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