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Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

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CHAPTER 3

MAXIMIZING YOUR POWER

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“Power corrupts. Absolute power is kind of neat.”

—John Lehman

One effect of planning is to improve your self-confidence. When you are more confident, other people notice—and frequently behave better. Another way to improve your self-confidence and influence others to behave better is to build up your organizational power.

A lot of difficult behavior involves the power differential between you and others. It's easier for people to behave in hostile and aggressive ways if they outrank you. They don't behave the same way toward their organizational superiors—or not for long, anyway.

With all the warnings about the ...

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