September 2008
Intermediate to advanced
128 pages
2h 27m
English
book
Working with Difficult People, 2nd Edition
by Michael Singer Dobson, William Lundin, Kathleen Lundin
Content preview from Working with Difficult People, 2nd Edition
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CHAPTER 8
CORPORATE CULTURE AND DIFFICULT PEOPLE
Britannus (shocked). “Caesar: this is not proper.”Theodotus (outraged). “How!”Caesar (recovering his self-possession). “Pardon him, Theodotus: he is a barbarian, and thinks that the customs of his tribe and island are the laws of nature.”
—George Bernard Shaw, Caesar and Cleopatra, Act II (1900)
Why doesn't the organization take more of a lead in dealing with difficult people in its midst? Surely the costs of inappropriate behavior should compel the organization to action—and yet it's seldom the case that the organization acts except in the most egregious of situations.
Sometimes it's because the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.