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Working with Difficult People, 2nd Edition by Kathleen Lundin, William Lundin, Michael Singer Dobson

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CHAPTER 8

CORPORATE CULTURE AND DIFFICULT PEOPLE

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Britannus (shocked). “Caesar: this is not proper.”Theodotus (outraged). “How!”Caesar (recovering his self-possession). “Pardon him, Theodotus: he is a barbarian, and thinks that the customs of his tribe and island are the laws of nature.”

—George Bernard Shaw, Caesar and Cleopatra, Act II (1900)

Why doesn't the organization take more of a lead in dealing with difficult people in its midst? Surely the costs of inappropriate behavior should compel the organization to action—and yet it's seldom the case that the organization acts except in the most egregious of situations.

Sometimes it's because the ...

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