Foreword
We are facing a perfect storm of a post-pandemic world with customer, strategic, operational and organizational challenges in our business lives. We find ourselves dealing with some critical pinch points, including a skills and talent crisis, leadership challenges, economic and political uncertainty and anxiety from a war in Ukraine. But rather than feel overwhelmed by this litany of potential issues, we should grasp this time as an opportunity to make a transformational shift in our business models, redefine our organizations for the next generation of customers and really take the learnings from the pandemic to create a new norm of ‘wowing’ customers.
What we are seeing coming out of the pandemic is a new currency of trust. As this ...
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