November 2022
Intermediate to advanced
304 pages
8h 20m
English
The previous chapter explained how to choose the right accounts. Once prioritized, we need a plan for each of the top customers to maximize the opportunity in each. This chapter discusses the vital role that account planning should play – but too often doesn’t – in ensuring that an organization does a much better job of exploiting the potential of its most valuable customers.
Based on our experience and building on the research findings in Chapter 2, it is our contention that, on the whole, account planning has not adapted to the huge significance of these top customers. We believe companies should be taking a more integrated, business-like and longer-term approach to their top tier customers – the three ...
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