About this book
Half of the profitable revenue for many B2B companies comes from just three per cent of their customers. This book explores this phenomenon in more detail and how companies are choosing to respond, particularly with their top customers, but also how they manage the 97 per cent of customers that make up the other half of the revenues. Some companies, as you will read later, have arrived at this imbalance by design and others almost by accident. But whichever it is, although ‘the customer is king’, to quote an old adage, clearly not all customers are equal.
Over the last 20 years the idea that a company should focus on its most important customers, treat them as a market in their own right and allocate marketing resources to build ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access