Advances in Enterprise Information Systems II

Table 1. Competency dimensions, according to RABAGLIO (2006).

Knowledge Skills Attitudes

Know: what we know,

but not necessarily

put into practice.

Know how to do: what

we practice, we have

experience and mastery.

Want to make: the personal

capabilities that lead us to do

or not to do what we know.

Table 2. Competency model proposed for the profile modeller.

Knowledge: Experience in BPM; Computer Training; Business Knowledge; English for technical

reading; Organizational Structure, Policies and Procedures, and Organizational Culture.

Skills: Interpret demands; Identify the problems of the area; Conduct interviews on business processes;

Technical writing;