June 2012
Intermediate to advanced
458 pages
19h 36m
English
Content preview from Advances in Enterprise Information Systems II
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Advances in Enterprise Information Systems II – Møller & Chaudhry (eds)
© 2012 Taylor & Francis Group, London, ISBN 978-0-415-63131-0
Are Enterprise System benefits the same for Universities
as they are for supermarkets?
Jenny Leonard
University of Sydney Business School
Helle Zinner Henriksen
Copenhagen Business School
ABSTRACT: EnterpriseSystems have become the default supportsystems for business processes
in commercial organisations. Their promise of increased efficiency and effectiveness fits well with
profit-based strategicobjectives, and can be linked directlyto customer choice. The last fifteen years
have seen extensive implementation of EnterpriseSystems in the Universitysector. While efficiency
and effectiveness maybe importantin this sector, ...
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