June 2012
Intermediate to advanced
458 pages
19h 36m
English
Content preview from Advances in Enterprise Information Systems II
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Advances in Enterprise Information Systems II – Møller & Chaudhry (eds)
© 2012 Taylor & Francis Group, London, ISBN 978-0-415-63131-0
Customer demand oriented EAI framework design
and its application in telecom industry
Jiayin Qi, Wei Long & Yin Wu
Beijing University of Posts and Telecommunications, Beijing, P.R. China
ABSTRACT: Enterprise application integration (EAI) study usually focuses on the drivers of
internal enterprise factors, and seldom directly considers the enterprise’s customer demand. The
paper aims to design an EAI framework oriented to customer demand (named CDEAI) directly. The
CDEAI has five layers, which are customer demand layer, operational capability layer, business
process layer, service layer and system layer. There are six ...
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