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Behind Closed Doors
book

Behind Closed Doors

by Johanna Rothman, Esther Derby
September 2005
Beginner to intermediate
176 pages
3h 39m
English
Pragmatic Bookshelf
Content preview from Behind Closed Doors

Capitalizing on Feedback Opportunities

People need information to learn about how well they are doing their job, both technical and interpersonal aspects. Don’t surprise people at year-end. Effective feedback occurs as soon after the event as possible.The Versatile Manager: A Grid Profile [BM80] This is especially true for feedback about a person’s behavior. People forget what they did within moments. Mention issues when they’re small rather than waiting for a disaster.

If the behavior occurs in a public setting, take the person aside or use the first private moment to deliver the feedback. When behavior affects the safety of the group, give feedback immediately. Do not wait for a private moment.

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Publisher Resources

ISBN: 9781680500332Errata