September 2005
Beginner to intermediate
176 pages
3h 39m
English
Managers solve problems all the time. But solving a problem may simply eliminate an irritant without creating the actual outcome you want. Rather than focus on eliminating the problem, focus on creating the situation you desire. Most of the time, you’ll be able to see possible courses of action and select from among them. But sometimes, you need to jump-start your thinking. Start with the steps outlined in Figure 21, Creating desired outcome.
Follow the template in this order. Seeing the benefits of a solution from others’ perspectives can help generate novel solutions.
Understanding barriers can help you build a stronger solution and show where you will need influence and support ...
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