Business Environment, 1st Edition by Pearson

Chapter 25: Consumer Protection | 299 |

redressed fairly inexpensively and expeditiously through for-

mal or informal procedures; and

(iv) The state also should encourage businessmen to resolve all

consumer disputes in a fair, fast and informal manner, “and to

establish voluntary mechanisms including advisory services

and informal complaints procedures, which can provide assis-

tance to consumers. Information on available redress and other

dispute—resolving procedures should be made available to con-

sumers”.

2

The Guidelines encourage governments to develop,

strengthen and maintain a strong consumer protection policy.

In so doing, each government must set its own priorities for the

protection of consumers in accordance with its economic ...