Business Environment, 1st Edition by Pearson

Chapter 25: Consumer Protection | 311 |

of monopolistic and imperfect competitive market situations under

the mixed economy regime. Even public sector organizations never

bothered to produce quality goods because of their monopolistic

position and complacence due to lack of competition. As a result,

the Indian consumer has to do with shabby and shoddy goods and

equally poor and ineffi cient services. The situation seems to be

improving since 1991 because of intense competition, but even then

the country has a long way to go to catch up with the Western soci-

eties in the matter of quality of goods and services.

The Bureau of Indian Standards

The national standards body in India was known previously as the

Indian Standards Institute that awarded ...