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Definitive Guides for Supply Chain Management Professionals (Collection)
book

Definitive Guides for Supply Chain Management Professionals (Collection)

by Robert Frankel, Scott B. Keller, Brian C. Keller, Gibson Brian J., Joe B. Hanna, C. Clifford Defee, Haozhe Chen, Tate Wendy, Nada Sanders
February 2014
Intermediate to advanced
1873 pages
56h 12m
English
Pearson
Content preview from Definitive Guides for Supply Chain Management Professionals (Collection)

3. Developing a Winning Customer Fulfillment Strategy

Opening Story: The Cost of Dropping a Baton

December 10

At 7:45, David walked into the conference room. He was 15 minutes early, but the entire team was already milling around the espresso machine. As David glanced around, he was startled to see Diane seated at the conference table. He hadn’t expected she would join the team for the day’s discussion, but his surprise passed quickly. Diane popped up at all sorts of meetings. David knew she wasn’t there as a critic; rather, she was there to see how she could support the team’s efforts. She had a knack for staying in touch with all of her team’s key initiatives.

As team members settled into their seats, David greeted them with a hearty “Good ...

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Publisher Resources

ISBN: 9780133797947