Enterprise SOA

ESA in action: Zuger Kantonalbank

Composites can dramatically improve user productivity and reduce errors. This was the focus of consulting firm CSC's creation of a highly simplified and guided composite to help Zuger Kantonalbank's personnel achieve maximum productivity with a minimum of effort.

Zuger Kantonalbank is the leading bank in the Swiss Canton of Zug and plays an important role in the region's day-to-day business. With 2004 revenues of 333 million euros and more than 400 employees, the bank is one of the largest employers in the region. Although small by international standards, Zuger Kantonalbank offers a range of banking services, including mortgage lending, electronic banking, and corporate finance; manages total assets of more than $6 billion; and handles approximately 115,000 customers in a given year. Considering the size of its staff and the scope of its operations, the bank is constantly looking to improve employee productivity.

To that end, the bank asked the consulting firm CSC to create an interface solution that would integrate all of the relevant processes involved in maintaining customer accounts and creating new ones. Before it could tackle the technical challenges, however, CSC had to resolve and balance the competing needs of employees with different roles, responsibilities, and training across the organization. Each group seemingly had its own limited window of functionality, whether it was a branch's financial advisor struggling to open new accounts or ...