7.6. Conclusion

In this chapter, we have described Toyota's nerve system as a second integrative force that preserves the small-town feel of this enormous company by ensuring that everybody knows everything. The nerve system connects everyone at a personal level and in a variety of ways and links them to the realities of the business at the front line.

Can other companies emulate this? The five elements that make up the Toyota nerve system may seem simple enough, but the harder work of building an interconnected world by analog means demands a vast commitment of resources of the kind that, over time, reap compound rewards.

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