NOTES

Chapter 1 Extreme Toyota: An Organization Powered by Creative Contradictions

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[] See Appendix A "Chapter 1—Extreme Toyota," for additional figures comparing the largest auto manufacturers, including total revenues (Figure A.1), geographical distribution of automotive revenues (Figure A.2), net income (Figure A.3), operating profit margin (Figure A.4), market capitalization (Figure A.5), and vehicle production (Figure A.6).

[]

[] J.D. Power and Associates, "J.D. Power and Associates Reports: Buick and Lexus Brands Tie for Highest Rank in Vehicle Dependability, (press release, Westlake Village, CA, August 9, 2007), J.D. Power and Associates web site, http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2007130 (accessed March 2008).

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[] The term "deep smarts," as coined by Dorothy Leonard and Walter Swap in Deep Smarts (Boston: Harvard Business School Press, 2005), is considered a type of tacit knowledge by Ikujiro Nonaka and Hirotaka Takeuchi in their book The Knowledge-Creating Company (New York: Oxford University Press, 1995), 152.

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[] From company annual reports. For a past comparison, see note 1, dividend payout ratio of the 10 largest car manufacturers in 2004 (Figure A.7).

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[] Return on invested capital (ROIC) is a measure of the effective utilization of capital (owned or borrowed in the form of equity or debt) in a company's operations. It is calculated by dividing net income (after taxes) by total assets (minus cash and non-interest-bearing liabilities). ...

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