March 2014
Beginner
316 pages
7h 48m
English
Content preview from Fraud Prevention and Detection
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FRAUD PREVENTION AND DETECTION
242
• If someone is rambling or has trouble focusing on the issues at
hand, maintain the focus of the dialogue in a respectful manner.
• Be impartial. Be sympathetic and understanding. Do not be judg-
mental. Do not give the impression that you will disapprove if
someone makes an admission of an improper act.
• Use an open and relaxed posture. Nod in agreement. Make eye
contact. Occasionally say, “OK,” “uh huh,” or some other afrma-
tive comment.
• Individuals who are genuinely trying to cooperate sometimes
make what appear to be inadvertent errors in terms of chronol-
ogy, distance, and description. Be supportive ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.