April 2026
Intermediate
348 pages
8h 22m
Korean
Content preview from 그림으로 배우는 생성형 AI
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1513
장 생성형 AI 활용 사례
이는 고객 순추천지수
Net
Promoter
Score
(
NPS
)
2
와 참여도
점수로 입증되었습니다
.
이러한 기능과 혜택을 제공하는 곳이 크레스타뿐만은
아닙니다
.
웨이트 와처스
Weight
Watchers
가 시에라
AI
의
생성형
AI
플랫폼을 도입한 사례를 보면 통화 전환을
통해 고객이 스스로 문제를 해결하도록 돕는 것이 얼
마나 효과적인지 알 수 있습니다
.
지원 프로세스에 시
간이 너무 많이 소요되고 자사의 체중 감량 프로그램
과 관련한 고객 상호작용 규모를 확장하는 데 한계가
있어 어려움을 겪었던 웨이트 와처스는 전문적인 제
품 용어를 이해하고 고객 상호작용을 처리하기 위해
생성형
AI
를 도입했는데
,
초기 결과
(
https://oreil.
ly/wpSft
)
에 따르면 이
AI
시스템은 다음과 같은 성
과를 거두었습니다
.
• 배포 첫 주 만에
70
%
의 사례 처리율
case
-
handling
rate
달성
•
5
점 만점에
4
.
6
점 이상의 고객 만족도 점수 유지
• 평균 처리 시간 대폭 단축
•
‘
Points
’
시스템과 같은 프로그램 특유의 미묘한
용어를 성공적으로 관리
• 보안 및 규정 준수 요구 사항 충족
이
AI
솔루션은 웨이트 와처스가 고객과 접하는 여러
지점에서 일관된 응답을 제공했습니다
.
이런 성과에
힘입어 웨이트 와처스는 지원 업무 전반에 ...
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and much more.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.