April 2026
Intermediate
348 pages
8h 22m
Korean
Content preview from 그림으로 배우는 생성형 AI
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
1573
장 생성형 AI 활용 사례
를 해결하기 위해 생성형
AI
솔루션을 도입해서 컨택
센터
contact
center
4
운영을 혁신했습니다
(
https://oreil.
ly/Fp6Z8
).
관리자는
AI
도구 덕분에 여러 통화를 동
시에 모니터링할 수 있게 되었고
,
상담원은 회사의 지
식 베이스와 통합된 힌트와 추천 답변을 통해 실시간
지원을 받았는데요
.
그 결과는 실로 대단했습니다
.
일일 예약 건수가
42
%
증가했고
,
통화량이 줄었음
에도 전환율은
30
%
나 상승했습니다
.
또한 직원 만족
도가
47
%
에서
70
%
로 개선되었고
,
상담원 이직률은
120
%
에서
60
%
로 뚝 떨어졌다고 합니다
.
3.1.5 고객 지원에서 생성형 AI의
미래
AI
모델이 점점 더 정교해짐에 따라
,
기업이 고객과
소통하고 서비스를 제공하는 방식을 재정의할 획기적
인 발전이 잇따를 것으로 예상됩니다
.
이미 많은 고
객 지원 환경에서 대화형
AI
에이전트를 볼 수 있지
4
역자주 컨택 센터는 콜 센터의 확장 버전입니다. 콜 센터는 이름이 말해주듯이 전화 통화를 중심으로 운영되지만, 컨택 센터는 전화뿐만
아니라 이메일, 채팅, 소셜 미디어 등 다양한 디지털 채널을 통합해서 고객과 소통합니다.
5
역자주 액센츄어는 아일랜드에 본사를 둔 글로벌 컨설팅 및
IT
서비스 기업으로, 디지털 전환, 클라우드, ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.