June 2018
Intermediate to advanced
224 pages
5h 31m
English
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CHAPTER 10
Kaizen for Life
10.1 The SBSG Story
Elizabeth takes a step back and surveys the room. Eight people are present—her boss, two people from customer service (CS), two people from operations (from different areas), two directors from different departments, and Elizabeth herself. One of the directors is a guest, and her boss is the “stakeholder.”
SBSG is holding its first kaizen activity. This part is not so unusual—many industries have been trying them out for years. What makes this one different? This kaizen would be nontraditional. It would be on a nonoperations process (as Elizabeth understands it, kaizen typically improves multistep processes, functions, or departments—not offices).
Elizabeth has heard a few things about kaizen from ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.