Skip to Main Content
Handbook of Organizational Learning and Knowledge Management, Second Edition
book

Handbook of Organizational Learning and Knowledge Management, Second Edition

by MARK EASTERBY-SMITH, MARJORIE A. LYLES
September 2011
Beginner content levelBeginner
719 pages
29h 25m
English
Wiley
Content preview from Handbook of Organizational Learning and Knowledge Management, Second Edition

Literature Review

This section reviews some key themes in the literature concerned with the role of IT in knowledge management initiatives.

Technologies and knowledge management

Over the last decade and more a plethora of technologies have emerged that have been associated with knowledge management; and specifically with the articulation, storage, transfer, creation, and retrieval of knowledge. Though not exhaustive, Table 5.1 highlights the most notable IT artifacts and platforms associated with knowledge management projects (Alavi and Leidner, 1999). Drawing on Zack (1999a) I distinguish between two types of ITs that have been associated with knowledge management projects: integrative and interactive applications. Much of the academic literature and practitioner accounts have focused on integrative applications which take the form of structured databases that allow employees to store and retrieve information on past projects. They also comprise expert finders, electronic bulletin boards through to best practice reports and working papers (Butler and Murphy, 2007; Zack, 1999b; Alavi and Leidner, 2001; Chua, 2004). Interactive applications take the form of email, desk-top conferencing, and discussion forums allowing for interactions with other staff and the garnering of their views and experiences regardless of physical location (Moffett et al., 2003; Leidner, 2000; Alavi and Leidner, 1999).

Table 5.1 Key technologies associated with knowledge management

Integrative IT Artefacts ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Lean Knowledge Management

Lean Knowledge Management

Roger Forsgren
Knowledge Management and Innovation

Knowledge Management and Innovation

Pierre Barbaroux, Amel Attour, Erik Schenk

Publisher Resources

ISBN: 9780470972816Purchase book