
14-1
14.1 Introduction
e advent of personal computers (PCs) and the Web have provided distributed mechanisms for infor-
mation
sharing
while
telephones
serve
almost
exclusively
as
communication
devices
[1,2].
Currently,
enterprises
uti
lize
a het
erogeneous
mix
ture
of
•
Voice Networks—Voice
telephony
networks
are
used
to
perform
daily
telecommunications
activ-
ities
mos
tly
ove
r
the pub
lic
swi
tched
tel
ephone
net
work
and glo
bal
sys
tem
for mob
ile
net
works.
•
Data Networks—Internet
protocol
(IP)
wired
and
wireless
networks
provide
a
data
communica-
tion
med
ium
for acc
ess
to Int
ernet
and int
ranet
dat
a
ser
vices
and app
lications.
•
Enterprise Applications ...