Industrial Communication Systems

14-6 Industrial Communication Systems

Telecommunications and data convergence is required as a consequence of the increased exibility that

businesses

demand

[8].

An

IVR

system

is

programmed

using

recongurable

plug

and

play

soware

architecture

[14]

to

dynamically

compose,

integrate,

and

tailor

voice

access

to

data

services.

System

interaction

is performed using voice commands or touch-tones.

Figure

14.5

illustrates

high-level

architecture

of

the

Interact

portion

of

the

MC

2

proposal [16]. It pro-

vides

access

to

enterprise

and

Internet

data

using

an

IVR

system

and

concurrent

Web

interface.

e

plugin

services

used

here

interact

with

the

user