Information Technology for Management: Advancing Sustainable, Profitable Business Growth, 9th edition

Chapter 10

Enterprise Systems and Applications

Quick Look

Case 1, Opening Case: Managing the U.S. Munitions Supply Chain

10.1 Enterprise Systems

10.2 Enterprise Resource Planning (ERP) Systems

10.3 Supply Chain Management (SCM) Systems

10.4 Collaborative Planning, Forecasting, and Replenishment (CPFR) Systems

10.5 Customer Relationship Management (CRM) Systems

Key Terms

Chapter 10 Link Library

Evaluate and Expand Your Learning

• IT and Data Management Decisions
• Questions for Discussion & Review
• Online Activities
• Collaborative Work

Case 2, Business Case: Supply Chain Collaboration in the Cloud at Lenovo

Case 3, Video Case: Supply Chain Performance Management

Data Analysis & Decision Making: Assessing the Cost/Benefits of Cloud CRM

References

Learning Outcomes

Explain the potential executive, managerial, and operational support of enterprise systems, their success factors, and reasons for failure.

Describe enterprise resource planning (ERP) systems and how ERP investments are justified.

Describe supply chain management (SCM) networks and solutions.

Explain the collaborative planning, ...