Case 1, Opening Case: Consumer Banks Reinvent with New Business and IT Strategies
12.1 IT Strategy and the Strategic Planning Process
12.2 IT Governance
12.3 Aligning IT with Business Strategy
12.4 IT Operating Plans and Sourcing Strategies
12.5 IT Vendor Relationships
Chapter 12 Link Library
Evaluate and Expand Your Learning
Case 2, Business Case: Puma Sources Its Billing Department
Case 3, Webinar Case: Strategic Value of Health Info Exchange at UMass Memorial
Data Analysis & Decision Making: Third-Party vs. Company-Owned Offshoring
Describe how the IT strategy supports business strategy, the strategic planning process, and the role of IT steering committees.
Explain the importance, potential impacts, functions, and challenges of IT governance.
Explain the value of aligning the IT and business strategies, and how this alignment can be achieved.
Describe IT operating plans, how sourcing strategies can improve performance, and ...