Where to Get Help Online
Apple keeps an online library of technical help articles for the iPod on the Web, along with manuals and details about each new iPod hardware and software update.
The iPod Support page, which includes a Frequently Asked Questions document, is at http://www.apple.com/support/ipod/.
The iPod Shuffle Support page, stuffed with information, user guides, tutorials, and links to Shuffle service answers, is at http://www.apple.com/support/ipodshuffle.
Information about Apple’s own$99 Battery Replacement Service for out-of-warranty iPods with dead or dying batteries is at http://www.apple.com/support/ipod/ service/battery.html.
If you have questions about Apple’s standard iPod warranty and have lost the copy that came in the box, you can find a copy of the information at http://store.apple.com/Catalog/US/Images/ipodwarranty.html.
In case you want to pay $59 to extend your iPod’s warranty to two full years, information on AppleCare for the iPod is at http://www.apple.com/support/products/applecareipod.htmls.
The technical specifications for the current iPod models are at http://www.apple.com/ipod/specs.html.
You can post a specific question or a “Hey, is anybody else getting this…” query on the iPod Discussions Board on Apple’s site at http://discussions.info.apple.com/ipod/.
For problems with billing, downloading, and computer authorization, the direct link to the iTunes Music Store Customer Service Center is http://www.apple.com/support/itunes/musicstore.html.