Jobs to Be Done

Book description

Successful innovation doesn’t begin with a brainstorming session—it starts with the customer. So in an age of unlimited data, why do more than 50% of new products fail to meet expectations? The truth is that we need to stop asking customers what they want . . . and start examining what they need.

First popularized by Clayton Christensen, the Jobs to be Done theory argues that people purchase products and services to solve a specific problem. They’re not buying ice cream, for example, but celebration, bonding, and indulgence.

The concept is so simple (and can remake how companies approach their markets) — and yet many have lacked a way to put it into practice. This book answers that need. Its groundbreaking Jobs Roadmap guides you through the innovation process, revealing how to:

    • Gather valuable customer insights
    • Turn those insights into new product ideas
    • Test and iterate until you find success

    Follow the steps in Jobs to Be Done, and you’ll arrive at solutions that are both original and profitable.

Product information

  • Title: Jobs to Be Done
  • Author(s): Stephen Wunker, Jessica Wattman, David Farber
  • Release date: November 2016
  • Publisher(s): AMACOM
  • ISBN: 9780814438084