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Jobs to Be Done
book

Jobs to Be Done

by Stephen Wunker, Jessica Wattman, David Farber
November 2016
Intermediate to advanced
224 pages
4h 13m
English
AMACOM
Content preview from Jobs to Be Done

1

JOBS

WHAT CUSTOMERS ARETRYING TO GET DONE

image IN THE LATE 1990s, Stephen led one of the world’s first smartphone development projects. His team at Psion PLC combined the innards of the Personal Digital Assistant (PDA), which Psion had originally invented in the 1980s, with telephony components from Motorola to create a device with a long list of features. The team was incredibly excited about all of the things the new device could do. You could even send a fax from your phone! But customers were confused, the technical complexity was overwhelming, and the device was quite costly.

Around the same time, a Canadian company called Research in Motion ...

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Publisher Resources

ISBN: 9780814438084