Appendix C. Software Tools

 

Computers make it easier to do a lot of things, but most of the things they make it easier to do don't need to be done.

 
 --Andy Rooney

This appendix reviews some software tools that are relevant to the creation of a knowledge management system. Some tools can fit into multiple categories and can be used in several knowledge management system layers. For this reason, tools are listed alphabetically, and the multitude of uses are described under individual listings. Many of the tools reviewed here are also included on the companion CD-ROM (indicated by)

Software Tools

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