Try a thing you haven't done three times. Once, to get over the fear of doing it. Twice, to learn how to do it. And a third time, to figure out whether you like it or not
IN THIS CHAPTER
Make an informed decision about the need for a pilot knowledge management deployment.
Select the right nontrivial and representative pilot project.
Identify and isolate failure points in pilot projects.
Understand the knowledge management system life cycle.
Understand the scope of knowledge management system deployment.
Identify and avoid the traps in the RDI methodology to maximize payoff.
Use the RDI methodology ...