Chapter 11. Developing the KM System
Now, if estimates made before the battle indicate victory, it is because careful calculations show that your conditions are more favorable than those of your enemy; if they indicate defeat, it is because careful calculations show that favorable conditions for battle are fewer. With more careful calculations, one can win; with less, one cannot. How much less chance of victory has one who makes no calculations at all!
|--Sun Tzu in The Art of War|
IN THIS CHAPTER
Define the capabilities of each layer of the KM system ...