December 1999
Beginner to intermediate
608 pages
15h 49m
English
Content preview from Knowledge Management Toolkit, The
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Chapter 14. Metrics for Knowledge Work
Vaguely right is better than precisely wrong | ||
| --L. Lodish[1] | ||
IN THIS CHAPTER
Calculate return on investment for knowledge management investments.
Evaluate benchmarking as a comparative knowledge metric.
Evaluate knowledge management ROI by using the balanced scorecard (BSC) method.
Use quality function deployment for creating strategic knowledge metrics.
Identify what not to measure.
Understand alternative metrics such as the Skandia Navigator and the FASB approach.
Classify and evaluate processes using the APQC process classification framework.
Review and select software tools for tracking complex metrics, QFDs and ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.