Chapter 9. Designing the KM Team
Good judgment comes from experience, and experience often comes from bad judgment.
|--Rita Mae Brown|
IN THIS CHAPTER
Design the KM team.
Identify sources of requisite expertise.
Identify critical points of failure: requirements, control, management buy-in, and end user buy-in.
Structure the knowledge management team: organizationally, strategically, and technologically.
Balance technical and managerial expertise, manage stakeholder expectations.
Resolve team-sizing issues.
Teams in IT projects have traditionally involved two parties: end users and IT staff. However, for a knowledge management system, teams need to be more ...