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Microsoft Dynamics NAV by Mark Brummel, Christopher Studebaker, David Studebaker, David Roys, Vjekoslav Babić, Cristina Nicolàs Lorente, Laura Nicolàs Lorente, Alex Chow

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Measuring goals

Before defining goals that are measurable, you and your partner should clearly agree on how the goals are to be measured, before and after. For example, if a goal is to reduce the number of chargebacks from a customer within 6 months, then it would be as simple as looking at the G/L accounts that you post the chargebacks to.

Some goals are tougher to measure, for example, if a goal is to increase productivity for the workforce, it may not be as simple as running some financial reports. For goals like these, it's recommended to define what does "increase productivity" mean? Is it to reduce the printed documents? Is it to reduce the time between customer service calls? Once that's defined, the next question would be how to quantify ...

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