January 2020
Beginner to intermediate
224 pages
4h 59m
English
Whether it is Nike’s ‘Find Your Greatness’ campaign, telling us that greatness is in everyone [1], UPS’s message concerning delivering wishes, with the spotlight on a four-year-old boy called Carson [2], or the Budweiser commercial that focused on the friendship between a puppy and a Clydesdale horse [3], as consumers we are used to seeing communications that concentrate on feelings and emotions. Many of these promotions offer no rational benefits or justifications for the innumerable products and services that we purchase, or brand preferences upon which we decide.
We tend to accept that these emotional messages are effective in business-to-consumer marcom, but there is a commonly ...
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