First of all, a big thank you to Janine Dyer who created the online toolkit and provided invaluable feedback and suggestions on the manuscript.
Thanks to the members and associates of the Smith+co team who wrote the ‘guest panels’ on their various areas of expertise: Alison Battisby, Vanessa Hamilton, Linda Moir, Claudio Toyama and Tim Wade. You can find their profiles and read more about their perspectives on our website: http://www.smithcoconsultancy.com/about-us/meet-the-experts.
Thanks to Tim Sefton who conducted the research with the giffgaff executives and provided invaluable help with this case study.
For their assistance with the On Purpose survey distribution we thank our friends at Mycustomer.com, see: http://www.mycustomer.com/ ...
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