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On Purpose
book

On Purpose

by Shaun Smith, Andy Milligan
November 2015
Intermediate to advanced
288 pages
8h 4m
English
Kogan Page
Content preview from On Purpose

Chapter Three

Infectious communication

Infectious communication is the result of creating such compelling experiences and content that your customers enthusiastically become your best advocates. It involves any method through which your message is conveyed by willing and (usually) unpaid intermediaries. It can cover everything from word of mouth to shared media such as TedTalks, for example. Success is when things go ‘viral’ and develop a life of their own beyond your control, scary though that may be.

More and more organizations see the benefits of infectious communication. Brands such as Burberry, LEGO and Apple are moving most of their marketing activity to social media platforms. Unfortunately many others are simply applying old rules to ...

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Publisher Resources

ISBN: 9780749471927