Chapter Three
Infectious communication is the result of creating such compelling experiences and content that your customers enthusiastically become your best advocates. It involves any method through which your message is conveyed by willing and (usually) unpaid intermediaries. It can cover everything from word of mouth to shared media such as TedTalks, for example. Success is when things go ‘viral’ and develop a life of their own beyond your control, scary though that may be.
More and more organizations see the benefits of infectious communication. Brands such as Burberry, LEGO and Apple are moving most of their marketing activity to social media platforms. Unfortunately many others are simply applying old rules to ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access