Chapter 12
Case Study: “21-Milestone”
Chapter Outline
It smells like money
Nainital Crises
Organising the President's Administration
Samarth Rao and His “Alcoa” Project
The Performance Rating Magic Kingdom
The High-priced OD Consultant
Scenarios for Dealing with Change
Mr Krishna Rao's Confusion
India in Diagnosis
Is it Work Load or Motivation
Training Programme in Hindustan
Doing My Own Thing
Bad Brakes
Rama and His Changing Plan
The Case against Vision
A Combat Zone
Love it or Leave it
Rama Swami and the Rumour
Seeing the Forest and the Trees
“I read, I study, I examine, I listen, I reflect and out of all this, I try to form an idea, in which I can put, as much common sense as I can.”
— Sherlock Holmes
CASE 1 IT SMELLS LIKE MONEY
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