6.1 Introduction6.2 Three Basic Definitions6.2.1 The TaskofManaging Change6.2.2 An Area of Professional Practice6.2.3 A Body of Knowledge6.3 Strategic Management of Change6.3.1 Strategic Management Process6.4 Sequential Process of Change6.5 Change Process As a Problem-solving and Problem-finding Approach6.5.1 The Change Problem6.5.2 Change As a ‘How’ Problem6.5.3 Change As a ‘What’ Problem6.5.4 Change As a ‘Why’ Problem6.5.5 Change Process As Unfreezing, Changing, and Refreezing6.6 Change Management: Skill Requirements6.6.1 Political Skills6.6.2 Analytical Skills6.6.3 People Skills6.6.4 System Skills6.6.5 Business Skills6.7 Change Management: Four Basic Strategies6.8 Factors in Selecting Change Strategy6.9 Change Strategy Formulation and Implementation6.10 Evaluation in the Strategic Change Process6.10.1 Components of Evaluation6.11 Process of Transformational Change6.12 Guidelines to Management of Effective Change6.12.1 Twelve Principles for Managing ChangeSummaryCase Study: A Multi-department Academic Division of a UniversityCase Study: “MAX” A Health Care Improvement OrganisationReview Questions