September 2011
Intermediate to advanced
256 pages
4h 14m
English
book
Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit
by Brad Hams
Content preview from Ownership Thinking: How to End Entitlement and Create a Culture of Accountability, Purpose, and Profit
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How to Identify Your Key Performance Indicators
At Ownership Thinking, we begin the process of KPI identification with some research involving three forms of data gathering:
1. A five-year financial analysis
2. A survey of employees
3. An analysis of the competition
The purpose of the financial analysis is to identify strengths, weaknesses, trends, and opportunities. Though historical data like these are not the sole determinant of your KPIs, they are an important element.
FIVE-YEAR FINANCIAL ANALYSIS
Table 4.2 is an example of some historical data from a small manufacturing firm, which we will use as a case study in this chapter:
TABLE 4.2
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.