Performance Measurement

Learning Objectives

After reading this chapter, you will be able to understand:

  • Definition and concepts of performance measurements
  • Measuring of performance
  • Selection of performance measurement criteria
  • Integrated performance measurement systems
  • Statistical methods of performance measures
  • Performance measures through ranking and rating
  • Scales for evaluation of performance measures
  • Performance matrix and models
  • General and specific performance measures
  • Key performance indicators
  • Performance measures through productivity indices

Linking Organizational Strategies to Individual Level Performance Goals

By aligning strategies with performance management systems, organizations achieve excellent performance ...

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