CHAPTER 13
Performance Measurement
Learning Objectives
After reading this chapter, you will be able to understand:
- Definition and concepts of performance measurements
- Measuring of performance
- Selection of performance measurement criteria
- Integrated performance measurement systems
- Statistical methods of performance measures
- Performance measures through ranking and rating
- Scales for evaluation of performance measures
- Performance matrix and models
- General and specific performance measures
- Key performance indicators
- Performance measures through productivity indices
Linking Organizational Strategies to Individual Level Performance Goals
By aligning strategies with performance management systems, organizations achieve excellent performance ...
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