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Understanding the shopper brain through neuro research
In Chapter 3 I showed how the discipline of psychology is influencing models and understanding in the marketing discipline. In this chapter I identify how a technology that has been widely applied in the medical world, neuro research, generates new insights into the emotions of shoppers. For too long marketers have relied on what shoppers say about their emotions, rather than probing to learn what the store and the services really mean to shoppers.
Neuro research has been applied in the medical world for many years and entered the marketing discipline in around 2005. With the help of scanning technologies such as functional magnetic resonance imaging (fMRI) and electroencephalography (EEG) ...
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