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In Chapter 11 I discussed the relevance of music as an in-store marketing instrument. When it comes to in-store instruments it is all about flawless execution. Of course, the retail marketing mix should be based on an understanding of the shopper’s emotional needs, and all decisions should be underpinned by research and facts. This enables the retailer to meet shoppers’ needs and operate through strategy. In the case of scents, retailers should ask themselves whether ambient scents really serve the purpose of making their shoppers happy.
Retailers love to believe that scents work for them. It sounds so logical. When the smell of freshly baked bread leaves the oven, the bread sells itself; similarly, for coffee chains ...
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