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A retailer’s choice of channel demands large investments, and therefore an in-depth understanding of the deeper needs of shoppers is required before such important decisions are made. In Part Two I discussed the emotional needs of shoppers and the role that neuro research and psychology play to better understand these. In Part Four, in addition to these approaches, I recommend that retailers make their decisions in a fact-driven manner and apply techniques that show the more rational needs of shoppers. This chapter illustrates the fact-driven, structured approach to an important question in retail: what is the optimal size for an assortment? Part Four also shows how loyalty card programmes (Chapter 8) and big ...
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