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Self-scanning is more than savings
As in the three previous chapters (which looked at private labels, music and ambient scents) this chapter on self-scanning deals with in-store execution. With the help of these instruments, retailers have the primary objective of optimizing the current retail organization. However, whereas retailers use private labels, music and ambient scents with a focus on doing things better, decisions relating to self-scanning are often motivated by cost reductions. Yet self-scanning can do much more. It has the potential to make the shopping journey more pleasurable, and to generate data that offers a better understanding of shopping needs.
Self-scanning seems to be a no-brainer for supermarkets. The supermarket saves ...
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