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The birth of category management
The effectiveness of instruments and concepts such as big data analysis and irrational shopper behaviour depends on the ways in which organizations are shaped. This is not only about the structure of the organization, but also about its culture, values and processes. At the core is the question of who the retailer wants to be. The environment will continue to change at an increasing speed, and organizations need to decide who they are when embracing – and perhaps leading – new developments in areas such as shopper preferences and technology. Part Six addresses how both suppliers and retailers can adapt their organizations in the areas of marketing, selling and buying. In this chapter I discuss category management, ...
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