Chapter 19 Silent One
. . . in which a team member chooses to be almost completely quiet, and the facilitator applies various tactics to make sure the Silent One is heard
Context
On our team, Kim is the Silent One. She is not a native Danish speaker, and she is shy. The result is that she is very quiet both at the meetings during the sprints and at the retrospectives. She is always smiling and says that it has been a very good retrospective when there is a retrospective-of-the-retrospective at the end. Still, she does not ask any questions or enter into the discussions.
Sarah does not register Kim’s silence as a problem at first, since she ...
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